岗位职责：
Provide support for ABE team members and external customers to promote growth and achievement of goals. A strong Customer Service Rep allows ABE Sales staff to focus their efforts on targeted business growth. Positive results are often reflected in growing sales numbers, increased daily levels of business, and improvement in workplace morale.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Daily handling of inbound phone calls, faxes, and emails
Daily product sourcing
Daily entry of quotes/orders
Weekly proactive quote follow-up
Weekly/as needed entry of new customers/items/vendors
Daily proactive expediting, and reactive expediting as required
Weekly/as needed response to post order document requests (packer/invoice/POD/certifications)
As needed completion of RMA requests in a manner consistent with ABE policy
Misc data entry and follow-up as requested by ABE Sales/Management
Maintain working knowledge of ABE warehouse procedures monthly or as needed
Other projects and responsibilities may be added at the manager’s discretion
任职要求：
Education: college -or- 1 year Customer Service experience preferred
Other Knowledge, Skills and Abilities:
Identify preferred sources for product based on training and use of available resources, subject to Sales review
Submit customer pricing to ABE Sales/Management for approval, based on established ABE pricing guidelines
Thoroughly investigate customer complaints/RMA requests, often working with multiple departments and vendor contacts to identify one or more possible resolutions
Provide product identification and troubleshooting assistance on Core-12 product lines utilizing any combination of physical and online catalogs, ABE internal documents and resources, and vendor contacts
Work directly with ABE customers to facilitate transactional buying and selling opportunities, as well as resolving all post order requests
Work directly with ABE vendors to negotiate favorable pricing and delivery that helps secure orders, as well as obtaining product and application support as needed
Have basic mathematical knowledge, including calculating percentages
Apply knowledge of ABE operating workflow to identify and help resolve errors that have led to RMAs and other post-order discrepancies
Prioritize tasks effectively to meet deadlines
Given a standard set of expectations, take action on job functions with minimal direction/supervision required
Maintain a positive demeanor on a daily basis, despite challenges
Use existing and new technologies to communicate and facilitate effective communication, while also maintaining daily phone and face-to-face communications where appropriate.
工作地址：
