岗位职责：
·Learn and use groundbreaking technologies
·Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs
Interact with leading technologists around the world
·Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
·Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
·Drive customer communication during critical events
·Drive projects that improve support-related processes and our customers’ technical support experience
·Write tutorials, how-to videos, and other technical articles for the AWS customer community
·Work on critical, highly complex customer problems that may span multiple AWS services
·Strong customer focus
任职要求：
Networking (DNS, TCP, IP, HTTP(S), VLAN, etc.)
·Systems administration (Linux and/or Windows Servers)
·Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field.
·Excellent oral and written communication skills in both English and Mandarin Chinese
·Open to working shifts (e.g. 7am-3pm or 10am-6pm, Sun-Thu or Tue-Sat)
Strong multi-tasking skills
·Self-starter who is excited about technology
·Open to dedicating to Mandarin Chinese support
·Exposure to Cloud computing
·Exposure to security concepts / best practices
·Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
·Experience managing full application stacks from the OS up through custom applications
·Big Data (Hadoop, Map/Reduce, etc.)
·Databases (MySQL, Oracle, MS SQL Server, etc.)
·Virtualization (OpenStack, Xen, KVM, etc.)
·Programming / scripting (Java, Perl, Ruby, C#, and/or PHP)
·Remote technical support or system administrator experience
工作地址：
